Remove Brand ambassadors Remove Feedback Remove Morale
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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc. Many of these principles are universal.

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Your Ultimate Guide to Employee Engagement Surveys

ProProfs Blog

It sends out a positive message that you value your employees, thereby boosting their morale. Going ahead, happy customers turn into the brand ambassadors of your company. When an employee is guided by empathetic minds, it boosts their morale. It affects their trust, morale and commitment. Recognition and Reward.

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Let’s Ignite a Customer Service Celebration!

TeamSupport

There are no better brand ambassadors than those on your customer support team. Listen to their comments and suggestions and set a date in the future to meet again to review what changes have been made based on their feedback. Take advantage of this week to boost the morale of your help desk and customer service staff.

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Alerts Are For More Than Recovering From Poor Experiences. Remember to Recognize Your Stars Too.

PeopleMetrics

You should leverage positive customer feedback as well! A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Many of our clients manage this by creating a "Brand Ambassador" program, which recognizes employees who deliver the best customer experiences.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Bruce here and here.

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4 ways to drive recognition in your customer service team

Eptica

Put simply, whatever systems and technology you have in place, your agents are on the frontline , and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. This recognizes their strengths and increases everyone’s motivation.

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CSAT vs. NPS: Understanding Customer Success Metrics

Solvvy

But collecting customer feedback and finding an effective way to measure customer satisfaction—often by unraveling the answer to the question of how to use CSAT or NPS—is vital to your brand’s success. The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment.

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