Brand ambassadors Feedback Morale 
ShepHyken
JULY 1, 2016
Feedback from customers and opinions of management can all be skewed due to a limited perspective. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc. Many of these principles are universal.
TeamSupport
OCTOBER 5, 2020
There are no better brand ambassadors than those on your customer support team. Listen to their comments and suggestions and set a date in the future to meet again to review what changes have been made based on their feedback. Take advantage of this week to boost the morale of your help desk and customer service staff.
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Calabrio
APRIL 11, 2025
Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs. Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale.
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Bruce here and here.
Eptica
SEPTEMBER 18, 2019
Put simply, whatever systems and technology you have in place, your agents are on the frontline , and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback and long-term loyalty. This recognizes their strengths and increases everyone’s motivation.
Solvvy
JULY 8, 2022
But collecting customer feedback and finding an effective way to measure customer satisfaction—often by unraveling the answer to the question of how to use CSAT or NPS—is vital to your brand’s success. The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment.
NICE inContact
JANUARY 17, 2019
Wouldn’t you make sure that agent was great “brand ambassador” material? Additionally, agents influence the morale of their team. They want to be better, so they value feedback and use it to improve. Many companies, especially those with no brick and mortar presence, are in this very position.
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