Brand ambassadors Feedback Scripts 
ShepHyken
JUNE 8, 2018
Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Stay away from scripts. There’s more to look forward to.
Win the Customer
SEPTEMBER 15, 2020
First, make sure that your call scripts are up-to-date, and that your self-service technologies (i.e. Be Open To Feedback. In fact, your most loyal customers will appreciate it, if you allow them to give your company their opinion and feedback. And, you can send customers short surveys, and get plenty of feedback that way.
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TeleDirect
DECEMBER 14, 2023
They’re impressed that we remember them, contact them for feedback and that our communications are heartfelt across multiple channels. This integration ensures consistent communication along every customer’s touch point , engaging and providing them with the level of service that makes them brand ambassadors.
VocalCom
JULY 3, 2017
Use customer feedback as training material. Customer feedback helps your brand decide which improvements need to be made and how agents may be trained to handle situations. Agents may take turns playing different roles so that everyone can offer their feedback on how improvements may be made. Give agents clear objectives.
Win the Customer
SEPTEMBER 15, 2020
First, make sure that your call scripts are up-to-date, and that your self-service technologies (i.e. Be Open To Feedback Calls for improvement doesn’t just come from your team – they also come from the customers themselves. IVR or AI driven chat bots) are working and easy to use at launch, to better serve your customers.
NobelBiz
MAY 17, 2022
Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. Furthermore, favorable feedback will serve as inspiration to continue the challenge and improve his performance.
NobelBiz
FEBRUARY 22, 2023
Customer feedback is one of the most important factors in a company’s ability to achieve its goals by making the required modifications and improvements. Furthermore, favorable feedback will serve as inspiration to continue the challenge and improve his performance.
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