Brand ambassadors, First call resolution and industry standards

How to Leverage Call Metrics to Improve Call Center Performance

aircall

MARCH 12, 2021

Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. First call resolution.

Call Center

Call Center Metrics First call resolution call center software

The anatomy of an effortless customer interaction

Tethr

OCTOBER 2, 2020

Are our customer interactions creating happy customers, loyal brand ambassadors? It might surprise you to read this, but “I don’t think service leaders need to be sold on the notion that issue resolution is important, ” shares our SVP of Product Research, Ted McKenna.

Customer effort

Customer effort Customer Care Coaching Surveys

Customer Contact Central

How to Leverage Call Metrics to Improve Call Center Performance

The anatomy of an effortless customer interaction

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