CCNG

JULY 10, 2024

In this article, we’ll explore five pivotal technical trends poised to revolutionize contact centers in 2024: the GenAI self-service revolution, the emergence of the contact center agent as a talent, the game-changing Agent Copilot, the empowering Supervisor Copilot, and the engaging power of gamification.

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Contact Center Gamification Brand ambassadors CCNG 195

Outsource Consultants

NOVEMBER 29, 2021

Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity. Call center agents serve as your first line brand ambassadors. If brand connectivity is a key goal for your business and/or clients, make sure your training reflects that.

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CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

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Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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Calabrio

APRIL 11, 2025

Ultimately, when agents understand the why behind their work and how they contribute to the company’s success, they become more engaged and effective brand ambassadors. Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process.

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Contact Center Coaching Call Center Average Handle Time 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals.

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Call Center Gamification Average Handle Time Brand ambassadors 48

CSM Magazine

SEPTEMBER 9, 2022

Build a brand ambassador programme – to help agents put your customer service vision into practice. Make this brand story part of the agents’ mindset so it becomes second nature when interacting with customers, whatever the channel. Offer rewards to those who share their brand story successes and learning, with others.

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Customer Service Brand ambassadors Gamification Morale 52