CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

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Gamification Brand ambassadors Analytics Enterprise 105

Calabrio

APRIL 11, 2025

Provide them with the tools and know-how to deliver quality serviceand to keep them engaged and boost retention over the long term. Transitioning toand FosteringIndependence When agents move to handling live interactions on their own, consider how to deliver close supervision that helps them grow into their role.

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Contact Center Coaching Call Center Average Handle Time 52

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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Brand ambassadors Gamification Morale Best practices 52

VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Call center agents are the human face of every brand, representing its values while working hard to deliver experiences that match its goals. Train agents to use contact center technologies.

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Call Center Gamification Brand ambassadors Average Handle Time 48

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. It also encourages user participation and fosters a sense of community around the brand. Thus, it is essential to capitalize on review sites such as Yelp!

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Brand ambassadors Gamification Entertainment Education 52

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. Some ways you can implement this approach include creating a knowledge base, how-to videos, or using automated chatbots.

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Customer retention Gamification Education Self service 52

CSM Magazine

MARCH 14, 2025

The Evolution of Gamified Loyalty Programs Gamification has become a core strategy in modern loyalty programs, blending elements of playfulness with customer engagement. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment. One crucial element?

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