CCNG

JULY 10, 2024

A study by Salesforce found out that 73% of companies believe that providing superior customer experience is key to business growth. Today’s contact center agents are more than just problem solvers; they’re strategic brand ambassadors. Valuing agents as invaluable talent is paramount.

Contact Center 195

Contact Center Gamification Brand ambassadors CCNG 195

Outsource Consultants

NOVEMBER 29, 2021

Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Etech GS

JULY 25, 2019

It’s clear that good old word-of-mouth marketing comes off as more genuine and persuasive, which is why it’s extremely important to wow your leads and nurture them into becoming first your die-hard customers and finally your brand ambassadors. But how will you do that? Amaze Them With Your Offer .

Brand ambassadors 40

Brand ambassadors Advertising Gamification Entertainment 40

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. One great way to do this is by turning the contact centre team into brand ambassadors.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Meanwhile, in a recent study of UK organisations, McKinsey talks about the importance of ‘agile resilience’. Turn Contact Centre Representatives Into Brand Ambassadors. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

JivoChat

JULY 20, 2021

In addition, according to Brandongaille , up to 70% of your business’s sales could be attributable to 15% of your customers — those most loyal to your brand. Studies show that increasing customer retention rates by 5% can increase your profits by 25% to 95%. Use Gamification. Nike’s mobile interface for its loyalty program.

Customer retention 52

Customer retention Gamification Education Self service 52