Brand ambassadors Industry Morale 
ShepHyken
JULY 1, 2016
Designate engaged and dedicated employees as “Brand Ambassadors” to head the charge and collect frequent feedback. Take note of how your competitors foster employee engagement, or look for successful business models outside of your industry. Building on Employee Perspective. Many of these principles are universal.
Outsource Consultants
NOVEMBER 29, 2021
Depending on your industry, the shift to remote environments might be a boon or a bust for your business. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work. Brand Connectivity.
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aircall
MARCH 16, 2018
Our 2018 customer support strategy survey was sent to 475 industry leaders. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Account executives can act as brand ambassadors as well as points-of-contact for newly acquired clients. Some questions were straightforward.
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Contact center professionals?
Calabrio
APRIL 11, 2025
Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Industry-Specific Regulations: Any rules relevant to your sector (e.g., PCI-DSS in finance, HIPAA in healthcare).
Eptica
SEPTEMBER 18, 2019
Also, given the high turnover rates in the contact center industry, recognition can be a powerful weapon in keeping your best staff and ensuring they remain happy and motivated. From my experience, here are some recognition programs I’ve seen that really increase morale, not just of the winners but of the entire team: 1.
Solvvy
JULY 8, 2022
The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Moreover, they’re more likely to increase spend with your company and become “brand ambassadors. The technology that can help improve CSAT and NPS scores.
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