Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Reviews and testimonials mentioning your brand. Whitepapers and e-books addressing pain points.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

CustomerSuccessBox

NOVEMBER 23, 2021

Finally, having loyal customers is also the possibility of eventually owning brand ambassadors. Brand ambassadors are customers who convey a good brand image of your business. Essential Read: NPS Industry trends 2021. Upsell rate. Have more engaged customers. Repurchase rate. Loyalty rate.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Fonolo

JULY 5, 2023

Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. What industry do you work in?”

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Let’s look at 10 factors to consider as you choose the right call center: Look for industry experience : Choose a call center with expertise in your industry or with similar small businesses.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Integrity Solutions

MAY 23, 2023

This is why salespeople need to be able to establish trust and rapport immediately with buyers and have deep knowledge of their market as well as the industry and individual needs of their customers. Consider industry, size of the organization, role/seniority, etc. How would you describe their profile(s)? Where do you play well?

Sales 97

Sales Coaching Brand ambassadors B2B 97

Anexa BPO

OCTOBER 15, 2021

As a twenty-year veteran in the customer service outsourcing industry, Anexa follows the data. We could talk about how to better secure customer loyalty, brand ambassadors, upselling, cross-selling and more. For example, more than half of consumers expect a response within an hour – even on weekends.

outsourcing 40

outsourcing Brand ambassadors Customer Service Technical Support 40

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. According to Zendesk , travel and tourism industries report higher customer happiness than social media companies because of a faster FRT.

Metrics 79

Metrics Customer Service Surveys Self service 79

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 68

CRM Marketing Multichannel Self service 68

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Key features: Chatbot widget. With over 3.8

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Build deep product and industry knowledge.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

OCTOBER 22, 2021

Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of service contracts. Ensures customers achieve specific business results, maximum value from service contracts, and communicate value to key stakeholders.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

Develop industry-specific metrics that define the customer success journey. Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

Talkdesk

FEBRUARY 5, 2021

Just as COVID-19 has transformed the global retail industry and forced millions of shoppers online , so too has the pandemic disrupted the industry’s flagship event. Retailers saw the impact of change differently, but according to McKinsey , the industry experienced roughly 10 years of digital growth in about three months.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87