CSM Magazine

AUGUST 7, 2020

A customer service manager practices leadership by guiding their team to do well while keeping morale high. Satisfied customers are the best brand ambassadors. Ian Miller is the Editor of CSM Magazine – the leading resource and community for customer service managers and professionals. Customers are always first.

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Customer Service Management Brand ambassadors Morale 59

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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Brand ambassadors Gamification Morale Best practices 52

CSM Magazine

MARCH 24, 2022

It will compromise the morale of your team, lead to reduced engagement and productivity, increased absenteeism and eventually, employee turnover. Clients are willing to pay the price to receive appropriate care and employees feeling cared for spontaneously become brand ambassadors. About the Author.

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Brand ambassadors Morale Customer centricity CRM 52

CSM Magazine

SEPTEMBER 9, 2022

Displaying manners raises morale but make sure courtesy words such as ‘sorry’ and ‘thank you’ are meant sincerely and not used as a pause mechanism during difficult customer conversations. Build a brand ambassador programme – to help agents put your customer service vision into practice.

Customer Service 52

Customer Service Brand ambassadors Gamification Morale 52

CSM Magazine

OCTOBER 9, 2019

OmniServ’s other airport responsibilities include Portering, Bussing and Coaching solutions, Security, Airline Check-In and Baggage Handling, Aircraft Services, Cleaning and, through our travel retail division, Blackjack Promotions, Brand Ambassadors and Retail Hosts.

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Brand ambassadors Airlines Morale Government 45

CSM Magazine

JANUARY 2, 2023

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity. Understand What Your Customers Want.

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Brand ambassadors Morale Surveys Customer Care 52