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Grooming Your Customers As Brand Ambassadors

Win the Customer

Want to turn customers into brand ambassadors? There’s a reason why people tend to trust brand ambassadors more than the brand itself: product or service reviews sound more like testimonials rather than direct advertisements. A customer choosing you is always a great sign that your marketing efforts are working.

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How Advocacy Marketing Creates B2B Brand Ambassadors

Genroe

Marketers dream of having people promote their brand for free, and having your social media pages filled with glowing reviews and brand mentions from avid fans. With the power of advocacy marketing, this dream can become a reality. happy so you can […]. happy so you can […].

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5 Top Customer Service Articles of the Week 8-1-2022

ShepHyken

Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. They can even be someone’s first real impression, eclipsing marketing materials. These people are the brand ambassadors who get customers to buy more and say, “ I’ll be back.”. Want to “deliver delight” to your customers?

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5 Top Customer Service Articles For the Week of February 6, 2017

ShepHyken

Customers who are willing to recommend you to their friends and colleagues are your best marketing. Elaine Fogel) Whether your business or organization has one or a hundred employees, it’s important to honor them, treat them with respect, and turn them into your best brand ambassadors. My Comment: Customer advocacy is powerful.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Guest Post: Five Ways to Create First-class Experiences for Customers

ShepHyken

This week, we feature an article by Laura Bassett, Vice President of Product Marketing at NICE CXone , a complete platform for delivering an end-to-end customer experience. Understanding the direction customer service and experience is heading in the market will always help brands stay ahead. Always compare yourself to others.

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5 Top Customer Service Articles For the Week of May 30, 2016

ShepHyken

(Huffington Post Business) With technology transforming the communications world, marketers have various tools and techniques at their disposal to get closer to their customers.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.