Cincom

APRIL 15, 2025

How CXM Solves It : Revenue Growth through AI-Powered Targeting : Customer experience management enhances revenue streams by dynamically adjusting pricing models, upselling/cross-selling based on behavioral insights, and identifying untapped opportunities using AI-driven recommendations.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Global Response

FEBRUARY 28, 2024

Call center services easily scale to meet these growing demands. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. The more knowledgeable the agents are about your business, the better they can represent your brand and meet customer expectations.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

LiveChat

APRIL 1, 2016

Read on to see what types of customers you can meet when handling sales cases and what you can do to make their contact with you helpful and memorable. Upselling your product to Dan is nearly impossible. Take note and try to replicate that experience so that other customers can become your brand ambassadors.

Brand ambassadors 59

Brand ambassadors Sales Upselling Scripts 59

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. They’re a very effective way of finding out whether you’re meeting expectations after an interaction with a customer. 30 Call Center Tips and Tricks You Can’t Live Without 3.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Integrity Solutions

MAY 23, 2023

Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Despite the barriers presented by new digital culture, 82% of prospects say they still accept meetings with salespeople who reach out to them. Why Is Sales Prospecting More Important Than Ever?

Sales 97

Sales Coaching Brand ambassadors B2B 97

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. Is that where you want your audience to meet you? At face value, NPS is a pretty simple metric—one score per customer, one overall score.

Metrics 79

Metrics Customer Service Surveys Self service 79

Comm100

FEBRUARY 5, 2018

These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Feedback is easier than ever to collect, and customer demands (although ever-growing) are becoming easier to identify and meet. engagement). PR Software.

CRM 68

CRM Marketing Multichannel Self service 68

aircall

NOVEMBER 17, 2016

Despite latency on the part of many businesses, offering omnichannel support has become nigh-obligatory to meet increasingly demanding customer expectations. Communication tools are evolving to meet customer expectations, and provide an intuitive and effective tool for support and sales teams alike. A game of catch-up.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

SmartKarrot

DECEMBER 19, 2022

Role: Sr Director, Customer Success Location: Plymouth Meeting, PA, United States (On-site) Organization: Accolade, Inc. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

RapportBoost

DECEMBER 26, 2018

Let me briefly discuss the four drivers surfaced by McKinsey: Changing customer preferences: The internet has made it easier for customers to defect and quickly choose another brand. Contact centers need to evolve to meet customers where the customers want to be, or some percentage of those customers will go elsewhere.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate and drive product adoption.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Account managers do this by cross-selling or upselling more products to existing customers. Do not let your salespeople pressure current customers with upsells and cross-sells.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JULY 6, 2022

Meetings, onboarding, and processes for retaining customers have changed drastically. Q 4: What is the best way to prepare the budget to meet customers in person? CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

JustCall

NOVEMBER 6, 2019

Not only this, they can also raise interest in the prospect and help you upsell or cross-sell. Upon confirmation, extend an invite to meet.). Why don’t we meet at (a coffee shop, restaurant, or your office or their home) and I could tell you what I have planned? Would you want to meet tomorrow and discuss the same in person?

Real estate 65

Real estate Scripts Sales Brand ambassadors 65

Talkdesk

FEBRUARY 5, 2021

They’ve made it clear that they are retailers’ biggest brand ambassadors. . Similarly, video platforms like Instagram and TikTok have been hot, particularly for brands that cater to Gen-Z and Millennials. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87