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Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Timemanagement Assistance and task managementMetrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules.
The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Chioma Iwunze, Marketer and Writer, Time Doctor.
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