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The business value won’t be based on simply being a standalone channel – rather, it must integrate with other channels so agents can truly provide a multichannel experience. WhitePaper: CX Trends You Need to Watch in 2018. Learn more about Bruce here and here. Neal Topf, Callzilla President, and Customer Experience Expert. “(1)
As brandambassadors, happy and empowered agent will make a real impact on the bottom line: happy employees are 31% more productive (Harvard/MIT study), while 90% of consumers are likely to stay loyal after a positive call center experience ( 2020 CallMiner Churn Index ). Want to know more about the evolution of contact centers ?
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