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50 Quick Tips for Improving the Customer Experience

Fonolo

More and more, a way of standing out from the crowd and winning over customers is by ensuring a top-notch, personal experience from start to finish. Make the customer experience as personalized as possible. Celebrate your greatest customers, both publicly and personally. Crown the customer as your brand ambassador.

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The Benefits of Personal Branding at Work with Ana Lokotkova

Russel Lolacher

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. And I really felt like they wanted to add a personal touch. In what way? It’s such a broad concept.

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Land your Next Customer Success Manager Job with these 3 Tips

Totango

Customer Success Managers are extremely important because they serve as the face of the company for clients and play a key role in ensuring satisfying experiences with the brand. The interactions a customer has with their CSM can determine whether that customer renews or churns or even whether or not they become a loyal brand ambassador.

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7 Proven Strategies to Retain Your Customers During The Pandemic

Nicereply

By responding quickly and resolving their issues with concern and respect, you can convert a dissatisfied buyer to a brand ambassador. If you fail to respond to your client’s feedback or set things right with dissatisfied buyers, it can ruin your brand as a whole. It may be a good idea to personally engage with clients.

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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

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The Future of Workforce Engagement: How to Integrate AI

Playvox

AI-infused WEM solutions get to the heart of human motivation – they unleash the human factor of agents that are empowered, happy, and working towards personal and team goals, transforming average contact centers into best-in-class performers. For agents, it means being more engaged with career goals, team members, and the business overall.

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Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) If your business model allows, make personalized offers to some clients. More important, you need to turn existing one into loyal brand ambassadors. Teaching is one of the most consistent and powerful methods of keeping people close.