Totango

MARCH 2, 2021

Then we’ll break down how you can deliver value at each of your customer journey stages to promote higher customer retention and brand advocacy at the end of the process. The SaaS business model has transformed contemporary understanding of customer journey stages. Reviews and testimonials mentioning your brand. Consideration.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. You can educate your customer base with assets such as webinars, blog posts, and email sequences. Provide Omnichannel Support.

Customer retention 52

Customer retention Gamification Education Self service 52

Solvvy

SEPTEMBER 17, 2022

Podcast and webinar recordings. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Some knowledge base software may be free with other Software as a Service (SaaS) subscriptions or systems that you use. How-to instructions. Infographics.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

SmartKarrot

JANUARY 17, 2022

To build your own community, you need to start with Facebook and LinkedIn groups, start a thread on conversations, conduct meetups, gatherings, and webinars. As a customer success practitioner, you should start contributing by building your personal brand. You might also like: How to Transform Your Customers into Brand Ambassadors?

Personalization 11

Personalization Brand ambassadors SaaS Education 11

SmartKarrot

JANUARY 28, 2022

With the help of this novel concept, organizations can reap benefits across divergent functions of their SaaS setup, including sales, marketing, engineering, and customer success. Many trade pundits have already said a lot about customer-centricity and how it can yield great benefits for SaaS companies.

Management 10

Management Brand ambassadors SaaS Engineering 10

SmartKarrot

MAY 19, 2022

B2B SaaS companies must keep in mind that a new customer needs to be onboarded well to ensure they realize the product’s value. Customer marketing connects with customers to engage regarding new product features, webinars, product usage help, and more. Your product is going to be your biggest brand ambassador. Sales Team.

Customer centricity 10

Customer centricity Brand ambassadors B2B Customer advocacy 10