Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. From this perspective, satisfying one customer generates new customers in a cyclical fashion.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

TMP Direct

OCTOBER 14, 2021

Any company’s employees can — and should — be its best advocates and brand ambassadors. If you’ve got a happy customer because they had a good service experience, there’s an opportunity to cross-sell or upsell to additional services. Unhappy employees lead to unhappy customers. The best employee experiences begin on day one.

Brand ambassadors 52

Brand ambassadors Advertising Upselling Surveys 52

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. 5: Are there any indicators that might come up through support which signal an upsell or expansion opportunity for customer success?

Brand ambassadors 52

Brand ambassadors Upselling Metrics Feedback 52

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Incorporating something like a super-bowl ad into your marketing strategy can quickly establish your brand as a big player, and by extension, make your brand appear more trustworthy.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

Anexa BPO

OCTOBER 15, 2021

Is this type of response currently built into your CX strategy? We could talk about how to better secure customer loyalty, brand ambassadors, upselling, cross-selling and more. As a twenty-year veteran in the customer service outsourcing industry, Anexa follows the data. It needs to be “mobile-friendly”.

outsourcing 40

outsourcing Brand ambassadors Customer Service Technical Support 40

Talkdesk

FEBRUARY 5, 2021

They’ve made it clear that they are retailers’ biggest brand ambassadors. . Similarly, video platforms like Instagram and TikTok have been hot, particularly for brands that cater to Gen-Z and Millennials. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. By capturing case categories, you can see statistics on each topic and adjust your support strategy accordingly. How do you measure it?

Metrics 79

Metrics Customer Service Surveys Self service 79

Integrity Solutions

MAY 23, 2023

Against the backdrop of an increasingly competitive sales landscape, more complex buying processes and limited time, sales teams have to be laser focused on prospecting strategies and tactics with the highest return on investment. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t.

Sales 91

Sales Coaching Brand ambassadors B2B 91

aircall

NOVEMBER 17, 2016

Arranging a successful omnichannel strategy is tricky. It’s a buyer’s market for businesses seeking to set up an effective omnichannel strategy. But there are specialized providers who can bring their precise expertise to your omnichannel strategy in order to please your customers. A game of catch-up.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

APRIL 22, 2022

After all, the right intelligence can point out any potential blind spots and help you craft a good strategy. . Conversation intelligence tools can reveal a lot about your customers for real-time guidance, as well as for informing your long-term strategies. . Loyal customers today could be brand ambassadors tomorrow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Key features: Chatbot widget. With over 3.8

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Act as a brand ambassador, develop and nurture relationships with key customer decision-makers.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

SmartKarrot

MARCH 23, 2022

Develop and deploy strategies, action plans, and playbooks to improve NPS, product engagement, and customer retention outcomes. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

OCTOBER 12, 2022

When developing your customer service and marketing strategies, it is crucial to comprehend this complexity. This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Customer account journey for B2B organizations can help with this. .

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. As your customers become brand ambassadors for your business, this will help reduce the customer’s pain points and result in additional sales or revenue streams.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 58

CRM Marketing Multichannel Self service 58