aircall

MARCH 16, 2018

Our 2018 customer support strategy survey was sent to 475 industry leaders. All surveys were anonymous, so we can be confident that these answers were honest. All quotes are real survey responses. Many of those surveys predicted that support operations would be most positively impacted by “proactive” measures.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

TeleDirect

JANUARY 12, 2023

Your BPO call center (like TeleDirect) can work with you to develop customized scripts so every interaction is on brand. Your customers should have the same experience every time they contact your team. You can track everything from wait time to average call length. Consistent Call Center Experience.

Customer Service 62

Customer Service Brand ambassadors Call Center Contact Center 62

aircall

MARCH 12, 2021

If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. Customers value their time, and they will start the call frustrated (and are, therefore, more difficult to deal with) if they wait too long. Average wait times.

Call Center 62

Call Center Metrics First call resolution call center software 62

GetFeedback

AUGUST 16, 2018

CSAT surveys measure how customers feel about a specific interaction or experience. To conduct a CSAT survey, you ask: How would you rate your overall satisfaction with the service you received? Just add it to your survey, customize your question, and begin distributing CSAT surveys after support interactions.

Metrics 79

Metrics Customer Service Surveys Self service 79

ProProfs Blog

AUGUST 30, 2019

Real-time reports and surveys can be used to gauge the performance of agents and customer service experience. Moreover, it allows integration with several other customer support tools like a live chat software, knowledgebase, and survey maker. Issues & Solutions. Recommendations usually work great. Issues & Solutions.

Brand ambassadors 92

Brand ambassadors Customer Support Advertising Surveys 92

Helpware

JULY 14, 2017

This should not only include customer satisfaction surveys, but numbers such as how many new e-mail conversations were started, average customer wait time and e-mail response time. This level of transparency will turn your customers into brand ambassadors which, in turn, will translate to more revenue.

Customer Service 40

Customer Service Brand ambassadors Customer Support Wait times 40

aircall

JUNE 30, 2021

According to a survey conducted by the Concerto Marketing Group, 83% of customers will recommend your brand to others if they trust you. Meanwhile, 82% are more likely to stay loyal to your brand if they trust it. Reduce Wait Time by Channel . Build Better Customer Relationships . How Aircall Improves Productivity.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62