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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond.

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50 Quick Tips for Improving the Customer Experience

Fonolo

Crown the customer as your brand ambassador. Grow stronger with surveys: Make customer feedback surveys a bigger deal. If you require a deeper dive into ramping up your CX regimen, be sure to check out our recent white paper which gives a play-by-play of the CX trends for the year. Good luck levelling up!

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

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Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

According to a Global Consumer Banking Survey by Ernst & Young, consumers want to trust and engage deeper with banks, lenders, and credit unions. Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) People have less and less time to read newsletters and answer surveys. Bottom Line.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. An excellent way to gauge your knowledge base’s effectiveness is to include a one-question survey or have a chatbot ask if the article was helpful.