Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. From this perspective, satisfying one customer generates new customers in a cyclical fashion.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

Vcaretec

JUNE 3, 2022

You need to have a base that already buys your product or service and is willing to be a brand ambassador for you. Introduce a new product into the mix, consider increasing your marketing efforts, or simply try to upsell your existing base. The growth pattern shows that you have a viable business that people are interested in.

Brand ambassadors 52

Brand ambassadors Advertising Upselling outsourcing 52

CSM Practice

MAY 22, 2022

The best time to upsell or cross-sell your product to a customer is when one has gone through all of the stages of adoption, has acknowledged the value of your product, and has decided to become a brand advocate. Customer advocacy aims to turn your most ardent and committed customers into brand ambassadors.

Brand ambassadors 59

Brand ambassadors SaaS B2B Customer retention 59

CustomerSuccessBox

NOVEMBER 23, 2021

Finally, having loyal customers is also the possibility of eventually owning brand ambassadors. Brand ambassadors are customers who convey a good brand image of your business. Upsell rate. Have more engaged customers. Loyalty rate. Are you planning to test any new products or services?

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. 5: Are there any indicators that might come up through support which signal an upsell or expansion opportunity for customer success?

Brand ambassadors 52

Brand ambassadors Upselling Metrics Feedback 52

TMP Direct

OCTOBER 14, 2021

Any company’s employees can — and should — be its best advocates and brand ambassadors. If you’ve got a happy customer because they had a good service experience, there’s an opportunity to cross-sell or upsell to additional services. Unhappy employees lead to unhappy customers.

Brand ambassadors 52

Brand ambassadors Advertising Upselling Surveys 52

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event. 6 Best Practices for Your CS Team.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Our agents partner with you as brand ambassadors to scale your services, improve your customer support, and boost your bottom line. This leads to increased sales and revenue for the business.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. These are particularly useful for brands that have a long buying cycle, use brand ambassadors, or rely on content publishing.

Surveys 104

Surveys Brand ambassadors Sales Advertising 104

LiveChat

APRIL 1, 2016

Upselling your product to Dan is nearly impossible. Take note and try to replicate that experience so that other customers can become your brand ambassadors. If you take too long, the buying impulse will fade and Iggy will leave your website. Discount customer – Discount Dan. How to deal with Loyal Larry.

Brand ambassadors 59

Brand ambassadors Sales Upselling Scripts 59

Anexa BPO

OCTOBER 15, 2021

We could talk about how to better secure customer loyalty, brand ambassadors, upselling, cross-selling and more. It needs to be “mobile-friendly”. We’ve only scratched the surface of the “customer service done right” debate.

outsourcing 40

outsourcing Brand ambassadors Customer Service Technical Support 40

Vcaretec

MAY 22, 2019

You need to have a base that already buys your product or service and is willing to be a brand ambassador for you. Introduce a new product into the mix, consider increasing your marketing efforts, or simply try to upsell your existing base. The growth pattern shows that you have a viable business that people are interested in.

Brand ambassadors 40

Brand ambassadors Advertising Upselling outsourcing 40

Blueship Call Center

JANUARY 27, 2025

Word-of-Mouth Marketing : Satisfied customers are more likely to recommend your brand to others. Customer Advocacy : Happy customers become brand ambassadors. Customers who have positive interactions with a brand are more likely to make repeat purchases and recommend the brand to others.

Call Center 40

Call Center Customer Experience Brand ambassadors Technical Support 40

Talkdesk

FEBRUARY 5, 2021

They’ve made it clear that they are retailers’ biggest brand ambassadors. . Similarly, video platforms like Instagram and TikTok have been hot, particularly for brands that cater to Gen-Z and Millennials. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

GetFeedback

AUGUST 16, 2018

Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. At face value, NPS is a pretty simple metric—one score per customer, one overall score. How do you measure it?

Metrics 79

Metrics Customer Service Surveys Self service 79

Integrity Solutions

MAY 23, 2023

Based on what we know about connection, you should prioritize existing clients (for upselling and cross selling purposes), past clients and potential referral partners. Salespeople have to buy into the brand they represent because buyers will pick up on if they don’t.

Sales 91

Sales Coaching Brand ambassadors B2B 91

aircall

NOVEMBER 17, 2016

This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors. Millennials, for all our reputation for aloofness, often want nothing more than to be able to favorably interact with your brand.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

APRIL 22, 2022

Loyal customers today could be brand ambassadors tomorrow. Loyalty is a brand”. After all, it costs less to retain existing customers and upsell/cross-sell to them, than to find new customers. Satisfaction is a rating. Shep Hyken. Focus on forging long-term relationships with customers.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Key features: Chatbot widget.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Act as a brand ambassador, develop and nurture relationships with key customer decision-makers.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

RapportBoost

DECEMBER 26, 2018

Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Agent Training is becoming even more critical. like formality, empathy, etc.).

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

JustCall

NOVEMBER 6, 2019

Not only this, they can also raise interest in the prospect and help you upsell or cross-sell. We are expanding our business and we believe our past happy clients are our best brand ambassadors. If you lose the interest of your prospect at any point, you are in grave danger of losing your prospect completely. That is great.

Real estate 65

Real estate Scripts Sales Brand ambassadors 65

SmartKarrot

DECEMBER 19, 2022

Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities. Seek to promote the value of the product and upsell services and products while promoting value through a world-class customer experience.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

SmartKarrot

AUGUST 18, 2021

Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value.

Brand ambassadors 19

Brand ambassadors Upselling Engineering Metrics 19

SmartKarrot

OCTOBER 22, 2021

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Assist customers through multiple contact channels with a positive attitude and desire to help.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Account managers do this by cross-selling or upselling more products to existing customers. Do not let your salespeople pressure current customers with upsells and cross-sells.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. As your customers become brand ambassadors for your business, this will help reduce the customer’s pain points and result in additional sales or revenue streams.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Comm100

FEBRUARY 5, 2018

According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Actively Disengaged — Customers with no emotional attachment to a company, who will easily switch brands and actively antagonize brands that cause them difficulties.

CRM 58

CRM Marketing Multichannel Self service 58