aircall

NOVEMBER 3, 2016

These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. It conveys more investment and attention than other channels; that means a solid shot at turning a bad review into a potential brand ambassador. A phone channel is necessary in of itself. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

TeleDirect

DECEMBER 14, 2023

Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). This integration ensures consistent communication along every customer’s touch point , engaging and providing them with the level of service that makes them brand ambassadors.

Call Center 62

Call Center Technology Interactive Voice Response Brand ambassadors 62

aircall

NOVEMBER 3, 2016

These features are perfect examples of how the phone channel can evolve for the better thanks to VOIP phone technology. It conveys more investment and attention than other channels; that means a solid shot at turning a bad review into a potential brand ambassador. A phone channel is necessary in of itself. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

NOVEMBER 17, 2016

Live chat, email, VoIP business phone , there are specialists for every channel. This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

aircall

DECEMBER 23, 2016

Just as poor customer service causes brand detractors to leave bad reviews, which discourages other potential customers; then performance monitoring and feedback collection improve the customer experience, and satisfied customers become brand ambassadors and spread the word. Try Aircall for Free!

Customer Service 87

Customer Service Brand ambassadors Wait times Customer retention 87