Fonolo

JUNE 14, 2018

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Fonolo

JUNE 20, 2018

Crown the customer as your brand ambassador. If you require a deeper dive into ramping up your CX regimen, be sure to check out our recent white paper which gives a play-by-play of the CX trends for the year. White Paper: CX Trends You Need to Watch in 2018. Respond to customer requests in real time.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

VocalCom

JUNE 22, 2020

As brand ambassadors, happy and empowered agent will make a real impact on the bottom line: happy employees are 31% more productive (Harvard/MIT study), while 90% of consumers are likely to stay loyal after a positive call center experience ( 2020 CallMiner Churn Index ). Want to know more about the evolution of contact centers ?

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Fonolo

AUGUST 29, 2018

With that enlightened perspective, companies would likely spend more on training and engaging their agents, and investing in tools to help them become stronger brand ambassadors.”. White Paper: CX Trends You Need to Watch in 2018. Learn more about Bruce here and here. Learn more about Shai and Fonolo here and here.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

OCTOBER 16, 2020

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) More important, you need to turn existing one into loyal brand ambassadors. Teaching is one of the most consistent and powerful methods of keeping people close. Customer education programs are not new. They are critical to your success.

Customer retention 52

Customer retention Brand ambassadors Finance Banking 52

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Your knowledge base can include : Quick-start guides. How-to instructions. Product specifications. Video demonstrations or tutorials. Infographics.

Customer Service 62

Customer Service Self service Engineering Customer Support 62