Business Process Outsourcing, call center professionals and Coaching

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Business Process Outsourcing

call center professionals

Coaching

Who Is Today's Call Center Agent?

CCNG

MAY 11, 2022

Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). Who is applying for call center jobs today?

Call Center

Call Center outsourcing Agent burnout Business Process Outsourcing

12 Questions You Should Ask When Interviewing an Outsourcer

Nicereply

AUGUST 3, 2021

For many companies, outsourcing is the best next move. Yet it can be daunting to begin the process of finding the right business process outsourcer (BPO)—one that you trust to be the voice of your company, to represent your brand and solve your customers’ problems. Ensure agents know where they stand at all times.

outsourcing

outsourcing Accountability Business Process Outsourcing call center professionals

Customer Contact Central

Who Is Today's Call Center Agent?

12 Questions You Should Ask When Interviewing an Outsourcer

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