Monet Software

OCTOBER 15, 2020

BPO is short for Business Process Outsourcer. Call center services are often outsourced to BPOs where agents represent multiple companies in different businesses. The post What is a BPO call center? appeared first on Monet Software.

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Call Center Schedule adherence Business Process Outsourcing outsourcing 48

Babelforce

NOVEMBER 30, 2022

Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.

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Contact Center Interactive Voice Response Automatic Callback Call Center 52

Call Center Pros

DECEMBER 17, 2018

The first step in ensuring your customer support team is set up for success during the holidays, is optimizing your scheduling and aiming to maximize agent capacity. Make sure your team understands the importance of schedule adherence during the seasonal rush. Provide holiday callers with the option to skip the queue.

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Schedule adherence call center software Call Center Sales 40