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AI to Replace Call Center Agents? Think Again!

TeleDirect

While it certainly has its place in contact center platforms, artificial intelligence (AI) still has a few downsides. AI to replace call center agents and traditional call center platforms ? TeleDirect , the leader in business process outsourcing (BPO), realizes the benefits of AI.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

Ansafone

Listen: Transcript: [00:00:00] We’d would like to take this opportunity to welcome you to the Ansafone Contact Center’s podcast. We offer state of the art communications … Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

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Outbound Calling on Holidays: See How TeleDirect Can Help Today!

TeleDirect

The holidays are here – is your contact center ready for this most wonderful time of the year? During the holidays, call centers are faced with a unique set of challenges, not the least of which is increased call activity. TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!

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Get Your Call Center Staffing Plan on Track Today!

TeleDirect

Avoid Staffing Shortages | Improve Your Contact Center Staffing Strategy | Contact TeleDirect Today! Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? Need Help With Call Center Staffing ?

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Everything’s On Script: The Advantages of Custom Phone Scripts

TeleDirect

Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. And the opportunity to speak with a live agent is the most important factor for most people that call into a customer contact center.

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Different Methods to Increase Your Customer Lifetime Value

TeleDirect

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. What is CLV? Get personal.