Quality Contact Solutions

DECEMBER 31, 1969

Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries.

Telemarketing 67

Telemarketing Business Process Outsourcing B2C outsourcing 67

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

TeleDirect

MAY 8, 2018

TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. In the article, TeleDirect was voted the best overall call center service for 2018. We’re truly honored for this recognition.

Call Center 72

Call Center B2B outsourcing Business Process Outsourcing 72

TeleDirect

NOVEMBER 14, 2018

The retail industry is more fluid – and unpredictable – than ever before. TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth! Do you really know how your retail business is doing?

Call Center 59

Call Center call center solutions outsourcing Business Process Outsourcing 59

TeleDirect

JANUARY 9, 2019

Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year!

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

IdeasUnlimited

NOVEMBER 29, 2023

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. What Does IdeasUnlimited Do?

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

TeleDirect

NOVEMBER 30, 2021

Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? TeleDirect offers complete business process outsourcing (BPO) plans for your contact center, including call center staffing optimization.

Call Center 62

Call Center Business Process Outsourcing Contact Center call center solutions 62

TeleDirect

OCTOBER 29, 2019

From high-volume orders to a swell in customer service calls, your call center often determines how well you’ll handle the upcoming holiday mayhem – and, more importantly, if those same customers will still be calling back during the NEXT holiday season! Automation only takes you so far during the holidays.

Customer Service 63

Customer Service Business Process Outsourcing outsourcing Call Center 63

TeleDirect

NOVEMBER 8, 2022

Whatever industry you may be in, it’s important that your customer experience and communication services are always on point. That means offering a stellar call center—but even the best can run into issues. Do you want to learn how to tackle common call center challenges? so why do so many call centers?

Call Center 62

Call Center outsourcing Business Process Outsourcing Contact Center 62

TeleDirect

JULY 1, 2021

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Type of business. Your business sector.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

TeleDirect

MARCH 22, 2019

And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a fluid business environment? Call TeleDirect Today – We’re the Only Outsourced Call Center Solution You Need! Two-tier support.

Call Center 48

Call Center outsourcing Business Process Outsourcing call center solutions 48

TeleDirect

JULY 27, 2018

Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. TeleDirect provides five-star customer service to all of our clients.

Call Center 48

Call Center Healthcare Business Process Outsourcing outsourcing 48

TeleDirect

MARCH 27, 2019

Figuring out how to strike the balance between attentive, on-point customer service and still taking care of your own business tasks is one of the most underrated challenges you’ll deal with. The solution? Expert-level, experienced outsourcing. How much would extra marketing expertise build my business portfolio?

outsourcing 48

outsourcing Call Center Scripts Business Process Outsourcing 48

Vcaretec

MAY 22, 2023

You always get the newest technology and best-in-class advancements with Vcaretec Managed Customer Engagement—without having to update or make additional solution investments. Our company approach is based on meeting client expectations and industry advancements.

outsourcing 52

outsourcing Call Center Calibration Contact Center 52

NobelBiz

APRIL 18, 2021

In general, a regular call center would have contracts with one (or more – depending on the size of operations) telecom voice service providers and several contracts for the various software solutions. CRM solutions help businesses to promote brand awareness, increase sales and improve customer relations.

Call Center 52

Call Center call center software Contact Center APIs 52

Hodusoft

MARCH 13, 2024

As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. BPOs need to ensure ongoing education to keep agents updated on industry changes and new offerings. percent from USD 90.57

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Call Center Pros

DECEMBER 10, 2018

This means thinking about what your industry does, redefining it, and doing something different. One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. We can be reached at 800-789-CALL.

Sales 40

Sales Call Center call center solutions Personalization 40