Business Process Outsourcing call center solutions Management 
TeleDirect
MARCH 11, 2020
The best phone scripts manage to compress and condense critical information that all of your clients can digest. However, even well-written scripts can ultimately fail, if the live agent delivering the content lacks the personality and “gift of gab” that define the very best call center agents.
TeleDirect
JANUARY 17, 2020
TeleDirect, the leader in business processing outsourcing (BPO) call center services, takes quality seriously. Boost Call Center Quality Today – Keep These Practices on Your Radar. Call center agents do their part, management does their part, and everyone else pitches in with unique contributions.
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Quality Contact Solutions
DECEMBER 31, 1969
QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions.
TeleDirect
JANUARY 9, 2019
Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year!
TechSee
FEBRUARY 27, 2018
Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers. These Business Process Services, or BPS, benefits stretch beyond the usual techniques of offshore labor and technology automation.
TeleDirect
NOVEMBER 14, 2018
Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? The solution? We’re the preferred provider for department stores, distribution centers, small kiosk establishments, and other retail businesses.
TeleDirect
APRIL 19, 2019
Inbound call center solutions. Outbound contact center assistance. At the end of the day, which one is more important for your business or enterprise? Which one should your business concentrate on? Need it now,” on-demand call center support.
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