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AI to Replace Call Center Agents? Think Again!

TeleDirect

While the AI replacing call centers theory has more than a few adherents, the simple truth is that contact center AI technology, for all its chat-bot, tech-heavy features, still lacks basic human empathy – the one thing that customers & clients simply can’t do without. So, will AI replace call center agents?

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Everything’s On Script: The Advantages of Custom Phone Scripts

TeleDirect

Custom call scripts can help. Most contact centers, including TeleDirect’s outsourced call services , use some sort of base script content to develop an overall communication theme, or at the very least provide a basic structure to build out custom messaging across your departments (sales, service, etc.).

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Best Practices for Call Center Quality Assurance

TeleDirect

TeleDirect, the leader in business processing outsourcing (BPO) call center services, takes quality seriously. Boost Call Center Quality Today – Keep These Practices on Your Radar. TeleDirect: Customer-Oriented Call Center Solutions with a Singular Focus on Quality Assurance.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization.

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What is the Cost to Outsource Call Center Services?

OctopusTech

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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Different Methods to Increase Your Customer Lifetime Value

TeleDirect

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. What is CLV?

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.