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AI to Replace Call Center Agents? Think Again!

TeleDirect

Even call centers. Much like factory workers and burger flippers, call center agents will soon be tossed into the ash-heap of history. While it certainly has its place in contact center platforms, artificial intelligence (AI) still has a few downsides. Will AI Replace Call Center Agents? Not so fast.

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Best Practices for Call Center Quality Assurance

TeleDirect

Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. It all starts with a call center quality assurance system. Boost Call Center Quality Today – Keep These Practices on Your Radar. Evaluate agents.

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Looking for the Best Call Center? Read this First!

TeleDirect

It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands – and excel with innovative, on-point contact services. If you can’t find a solution, your competitors surely will. Live agent support.

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Call Center Customer Expectations: Delivering Value and Results

TeleDirect

What are your expectations with your own call center? Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. What Customers Expect from a Call Center.

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Best Call Center Service for Businesses

TeleDirect

TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. In the article, TeleDirect was voted the best overall call center service for 2018. We’re truly honored for this recognition.

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Everything’s On Script: The Advantages of Custom Phone Scripts

TeleDirect

Does your call center rely on improvisation? Custom call scripts can help. However, even well-written scripts can ultimately fail, if the live agent delivering the content lacks the personality and “gift of gab” that define the very best call center agents. Is your call center’s performance currently off-script?

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How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more?