TeleDirect

FEBRUARY 10, 2021

Is your call center suffering from a high turnover rate and disengaged clients? The call center as a whole is invariably plagued by the proverbial revolving door of representatives. Yet some contact centers, individually, manage to retain their top talent. What separates the haves from the have-nots?

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Call Center Business Process Outsourcing outsourcing Benchmark 117

TeleDirect

SEPTEMBER 30, 2020

For call centers, some trends and ways of working haven’t so much changed as they’ve amplified. Let’s look at some things to look out for with call centers and contact centers for the remainder of 2020: Home is the new office. Fill out our customer contact form today or call us at (800) 776-1081.

Call Center 118

Call Center Business Process Outsourcing outsourcing Enterprise 118

TeleDirect

MARCH 1, 2021

Even call centers. Much like factory workers and burger flippers, call center agents will soon be tossed into the ash-heap of history. While it certainly has its place in contact center platforms, artificial intelligence (AI) still has a few downsides. Will AI Replace Call Center Agents? Not so fast.

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Call Center Business Process Outsourcing call center solutions outsourcing 118

TeleDirect

DECEMBER 1, 2020

Improve Contact Center Performance: 5 Tips from Call Center Experts. Is your call center currently an asset? Most companies regard their contact portal with ambivalence, but make no mistake – a well-run call center is a must-have for today’s multi-channel client communication needs.

Call Center 118

Call Center Contact Center Business Process Outsourcing outsourcing 118

NICE inContact

OCTOBER 21, 2020

An outbound call center is a customer service or sales operation that makes outgoing calls to customers or prospects. It's staffed with specially trained agents who work on-site, remotely, or may work for a business process outsourcer (BPO).

Call Center 102

Call Center Business Process Outsourcing outsourcing Sales 102

TeleDirect

APRIL 7, 2021

Call center improvement strategies – they’re always a priority for any company that relies on a call center for reliable client communication. If your call center tactics can use a much-needed boost, or you’ve tried other call center process improvement ideas, TeleDirect can help.

Call Center 105

Call Center Business Process Outsourcing outsourcing Chatbots 105

TeleDirect

MARCH 1, 2021

Everything your call center does – field calls , make appointments , outbound communication , you name it – is directly tied to one overreaching metric: customer service. In fact, a contact center is the perfect vehicle for an effective customer feedback loop. Or, call us directly at (800) 776-1081.

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

Customer Contact Central Submitted Articles

OCTOBER 11, 2021

BPO is a common acronym in the call center world. It stands for business process outsourcing, a term used to describe the hiring of a third-party to complete a business operation.

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Call Center Business Process Outsourcing outsourcing 246

Quality Contact Solutions

JANUARY 21, 2022

Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Contact Center vs. Call Center Explained At its core, a call center is just that—a place that services inbound and outbound calls from customers.

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Call Center Contact Center Business Process Outsourcing outsourcing 98

Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One option is to leverage experienced outsourcing partners who can help reduce pressure on in-house agents. Talkdesk can help with both alternatives. .

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Healthcare outsourcing Call Center Business Process Outsourcing 73

Helpware

AUGUST 13, 2024

Strange as it may seem, when some people think of business process outsourcing (BPO), they still picture just one thing—bustling call centers in far-off lands or those dreaded late-night customer service calls. But the thing is that outsourcing is so much more than that. And not only that.

outsourcing 90

outsourcing Business Process Outsourcing Enterprise Call Center 90

Global Response

DECEMBER 9, 2024

In this article, well discuss how to identify busy seasons and share how seasonal call center outsourcing can ease the load for your employees and customers. In-house call centers often need help keeping up with customer demand during busy seasons. Key takeaways Who?

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outsourcing Call Center Wait times Abandon rate 62

Select VoiceCom Blog

JUNE 12, 2023

Explore how AI improves business process outsourcing in this blog! The post Benefits and Risks of AI in Business Process Outsourcing appeared first on Select VoiceCom. AI in the BPO sector is slowly changing the industry, but it doesn’t come without risks.

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Business Process Outsourcing outsourcing Call Center Technology 52

CX Global Media

JULY 6, 2018

Here is an edited transcript of our interview: Jim Rembach : Hey this is Jim with the Fast Leader Show and Call Center Coach and I’m here with Sean Minter of AmplifAI. Sean Minter : Well, what we do is we personalize what’s we called micro-learning. Sean, how to help folks get over the hump? Click to Tweet .

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Contact Center Coaching Business Process Outsourcing Call Center 240

Outsource Consultants

FEBRUARY 4, 2021

The middle market outsource call center is that elusive jackpot for organizations focused on business process outsourcing (BPO) services. Here are three things to remember when considering utilizing a middle-market outsource call center : Middle Market Call Centers Are More Flexible.

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outsourcing Call Center Marketing Business Process Outsourcing 76

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. Thankfully, this perspective on the contact center has shifted significantly.

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outsourcing Contact Center Real estate Business Process Outsourcing 98

TeleDirect

JANUARY 17, 2020

Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. It all starts with a call center quality assurance system. Boost Call Center Quality Today – Keep These Practices on Your Radar. Evaluate agents.

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Best practices Call Center Business Process Outsourcing Entertainment 93

TeleDirect

DECEMBER 31, 2019

What’s the ideal skill set for call center agents? Other attributes help distinguish merely competent call center agents from the truly irreplaceable ones. Which skills should your call center agents exhibit on a daily basis? Call center platform services. Highly trained call center agents.

Call Center 19

Call Center Business Process Outsourcing Healthcare outsourcing 19

Ansafone

OCTOBER 18, 2018

As more businesses discover the varied benefits of business process outsourcing to strengthen their customer engagement strategies, it is becoming increasingly important to select the right provider to help you become more competitive in the marketplace.

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Call Center Business Process Outsourcing outsourcing Contact Center 134

Anexa BPO

MARCH 10, 2021

If you’re finding that your customer service activities are suffering, outsourcing companies could be the answer. Customer service allows you to nurture valuable relationships that are vital to your business. Customer Service Blunders Can Damage a Business. Outsourced call centers eliminate this challenge.

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outsourcing Customer Service Business Process Outsourcing Customer retention 93

CustomerServ

DECEMBER 2, 2020

The South African call center and business process outsourcing (BPO) market has emerged as a leading global destination for English-speaking and bilingual call center services.

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outsourcing Call Center Business Process Outsourcing Marketing 62

Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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outsourcing Call Center Business Process Outsourcing Contact Center 68

TeleDirect

JULY 17, 2020

Read enough articles about call center platforms and customer service systems nowadays, and it would appear that robots – in the form of integrated automated response applications, including chatbots – are primed to replace humans as the preferred mode of contact. But is that really the case?

Call Center 93

Call Center Chatbots Business Process Outsourcing outsourcing 93

Ansafone

DECEMBER 11, 2018

As more businesses discover the benefits of business process outsourcing to strengthen their customer engagement strategies, it is increasingly important to select the right provider to help you become more competitive in the marketplace. Consider these four qualities when researching potential call center partners.

Call Center 76

Call Center Business Process Outsourcing outsourcing Contact Center 76

Ansafone

AUGUST 8, 2020

One of the growing necessities of legal practices is outsourcing customer service. As businesses seek to reduce stress … Reasons Why Law Firms Are Outsourcing Customer Service Read More ». As businesses seek to reduce stress … Reasons Why Law Firms Are Outsourcing Customer Service Read More ».

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outsourcing Customer Service Contact Center Business Process Outsourcing 118

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.

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call center software Call Center Contact Center Interactive Voice Response 210

Transparent BPO

FEBRUARY 27, 2019

The Philippines has worn the offshore outsourcing crown for years, having claimed it from India in 2012. The country’s BPO sector is so strong the LA Times called it the “call center capital of the world.”

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outsourcing Call Center Business Process Outsourcing Contact Center 97

OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. In other words, it helps manage your relationships with the customers along with your core back-end business functions. Well, let me tell you, they have. Let’s check them out.

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Call Center Finance Business Process Outsourcing Telemarketing 86

Call Experts

FEBRUARY 24, 2022

Companies would have all the resources they needed to operate a BPO contact center in-house in a perfect world. Unfortunately, the reality is that most businesses don’t have the budget or the expertise to do so. A business process outsourcing can be the perfect fit for your company if you need more than one support channel. .

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Contact Center Business Process Outsourcing outsourcing Call Center 105

NICE inContact

MARCH 1, 2021

Businesses looking to keep up with the competition, lower costs, run their operations more efficiently, and realize greater revenues should consider NICE inContact CXone for call center outsourcing. Visit NICE inContact today for more information.

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Business Process Outsourcing outsourcing Contact Center Call Center 62

Ansafone

APRIL 3, 2020

When it comes time to finding the right BPO (Business Process Outsourcing) partner, there are many considerations to take a look at. Not only on cost, but the competency and reliability of a great call center are necessary. Are you value-shopping or are you budget-shopping?

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Call Center Business Process Outsourcing outsourcing Contact Center 77

OctopusTech

FEBRUARY 14, 2023

If you want to put focus on your core business, handling all office functions on your own will never give you a proper result. However, call center outsourcing services are one way that can help companies in business development carefully which leads to higher revenues and opportunities in new markets.

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outsourcing Call Center Government Contact Center 62

Injixo

OCTOBER 3, 2024

Call center outsourcing is the practice of engaging an external company to handle contact center or customer support operations on behalf of your business. These companies are known as business process outsourcers (BPOs) or in short, ‘outsourcers’.

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outsourcing Call Center Business Process Outsourcing Contact Center 52

TeleDirect

NOVEMBER 16, 2020

The angry call center customer. While this particular client often strikes fear into even the most savvy and experienced contact center agent, a few smart techniques can work in your favor, and eventually turn the tide from irate client to satisfied customer. TeleDirect knows a thing or two about helping out call centers.

Call Center 77

Call Center Business Process Outsourcing outsourcing Contact Center 77

OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Nicereply

AUGUST 3, 2021

For many companies, outsourcing is the best next move. Yet it can be daunting to begin the process of finding the right business process outsourcer (BPO)—one that you trust to be the voice of your company, to represent your brand and solve your customers’ problems. What does the onboarding process look like?

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outsourcing Accountability Business Process Outsourcing call center professionals 98

TeleDirect

MAY 20, 2019

What are your expectations with your own call center? Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. What Customers Expect from a Call Center.

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Call Center outsourcing Business Process Outsourcing Morale 81