Case Study | True immersion results in continuous improvement cycle
Merchants
SEPTEMBER 19, 2018
The post Case Study | True immersion results in continuous improvement cycle appeared first on Business Process Outsourcing Services | Merchants.
Case Study | Enabling FinTech cost control and volume for growth
Merchants
OCTOBER 15, 2020
The post Case Study | Enabling FinTech cost control and volume for growth appeared first on Business Process Outsourcing Services | Merchants CX SA. Today more than 19 000 customers use this client’s financing in over 2250 locations across Canada.
Join 34,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Case Study | Efficient back office processes drive improved customer experience
Merchants
OCTOBER 15, 2020
The post Case Study | Efficient back office processes drive improved customer experience appeared first on Business Process Outsourcing Services | Merchants CX SA.
Airlines 
52
52 
Case Study | Boosting sales and conversions through smart voice listening
Merchants
OCTOBER 15, 2020
The post Case Study | Boosting sales and conversions through smart voice listening appeared first on Business Process Outsourcing Services | Merchants CX SA. Aiming to help its clients to thrive and communities to prosper, RBC is committed to using technology to create an exceptional digital client experience.
Sales 52
52 
Case Study | Redefining risk and fraud strategies for growth opportunities
Merchants
OCTOBER 15, 2020
The post Case Study | Redefining risk and fraud strategies for growth opportunities appeared first on Business Process Outsourcing Services | Merchants CX SA.
Case Study | Boosting self-service use through smart understanding of customer behaviour
Merchants
OCTOBER 15, 2020
The post Case Study | Boosting self-service use through smart understanding of customer behaviour appeared first on Business Process Outsourcing Services | Merchants CX SA.
Self service 52
52 
Case Study | Consolidated contact centre helps reduce costs through optimised customer service channels
Merchants
OCTOBER 15, 2020
The post Case Study | Consolidated contact centre helps reduce costs through optimised customer service channels appeared first on Business Process Outsourcing Services | Merchants CX SA.
4 Must-Know Tips for Scaling Call Center Outsourcing During Busy Seasons
Global Response
DECEMBER 9, 2024
From business process outsourcing to multilingual customer support , we deliver tailored solutions to meet your seasonal needs, ensuring smooth operations and exceptional service during peak times.
outsourcing 62
62 
Case study | a 10-year partnership with Vodacom
Merchants
JUNE 24, 2018
The post Case study | a 10-year partnership with Vodacom appeared first on Business Process Outsourcing Services | Merchants. Its vision is to offer the best network, best value and best service across its mobile network of around 200 million people on the continent.
Case Study – Put CX at the heart of your helpdesk
Merchants
APRIL 11, 2019
The post Case Study – Put CX at the heart of your helpdesk appeared first on Business Process Outsourcing Services | Merchants. Yet because the service is tech-oriented, it’s often low on the priority list. Here’s how you can transform your help desk into an employee-first operation AND reduce costs.
10 Questions to Ask Yourself Before Outsourcing Customer Service
CSM Magazine
MARCH 5, 2025
More time to focus on your business’s core goals? Outsourcing is big business and it’s growing. According to Global Response , the customer support outsourcing industry, part of the broader Business Process Outsourcing (BPO) market, is currently valued at approximately $307 billion.
outsourcing 52
52 
Case Study | Raising your retail customer experience through people, insight and technology
Merchants
JULY 23, 2019
The post Case Study | Raising your retail customer experience through people, insight and technology appeared first on Business Process Outsourcing Services | Merchants. That means retailers have to work even harder to show their customers they value their loyalty and time.
Technology 40
40 
Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry
Merchants
JULY 24, 2019
The post Case Study | Say ‘Hello’ to positive customer experiences in the telecommunications industry appeared first on Business Process Outsourcing Services | Merchants.
Case Study | Transforming CX to take the aviation industry to new heights
Merchants
JULY 23, 2019
The post Case Study | Transforming CX to take the aviation industry to new heights appeared first on Business Process Outsourcing Services | Merchants.
Airlines 40
40 Case Study | Compliance and integrated systems made easy in the financial services industry
Merchants
SEPTEMBER 19, 2018
The post Case Study | Compliance and integrated systems made easy in the financial services industry appeared first on Business Process Outsourcing Services | Merchants.
Case Study | Providing excellent end-to-end customer experiences for the financial services industry
Merchants
JULY 24, 2019
The post Case Study | Providing excellent end-to-end customer experiences for the financial services industry appeared first on Business Process Outsourcing Services | Merchants.
Case Study | How Merchants keeps compliance a top priority for a financial services client
Merchants
SEPTEMBER 19, 2018
The post Case Study | How Merchants keeps compliance a top priority for a financial services client appeared first on Business Process Outsourcing Services | Merchants.
Call Center BPO: Streamlining Business Operations
Outsource Consultants
JANUARY 8, 2025
Call center business process outsourcing has become a game-changer for companies looking to streamline their operations and enhance customer service. This strategic approach allows businesses to focus on core competencies while leveraging specialized expertise. What is Call Center BPO?
Call Center 67
67 
What Healthcare Leaders Need to Know About Using Call Center Services
TeleDirect
APRIL 6, 2022
Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. And more specifically, who do companies use outsourced call centers? Why do companies use call centers?
Healthcare 62
62 
How to Leverage India BPOs for Global Success
Outsource Consultants
FEBRUARY 1, 2025
Why India Became the Call Center Capital The rise of India’s BPO industry isn’t a mysteryits a case study in market forces aligning just right. In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing.
outsourcing 67
67 
Finding the Right-Size Outsource Call Center Partner
Outsource Consultants
MAY 17, 2018
The following is a case study that demonstrates how we helped a client find a mid-sized call center that was the perfect fit for their needs. A major global travel and hospitality company approached us in need of assistance in finding a new outsource call center partner.
outsourcing 52
52 
Call Center Outsourcing: How to Cut Costs & Improve Customer Service?
Outsource Consultants
FEBRUARY 26, 2025
While the benefits of call center outsourcing are clear, it’s important to consider potential challenges and find the right outsourcing partner to maximize these advantages. The next section will explore some key considerations when evaluating call center business process outsourcing for your business.
outsourcing 67
67 
Detailed Guide about Email Support Outsourcing Services
Blueship Call Center
NOVEMBER 28, 2023
It would be preferable to outsource customer care services to a business process outsourcing company that has demonstrated experience and proficiency in the type of campaign you wish to launch. Improved Response Rates The experience of your customers has a direct bearing on how successful an email support campaign is.
outsourcing 80
80 
Accelerate Sales Effectiveness with Gamification
Noble Systems
JANUARY 21, 2019
A top business process outsourcing company saw big improvements like sales per hour up 24% and sales conversion boosted by 47% from utilizing gamification in its call centers. Get more details on their strategies, goals and results in the case study. Five Levels of Hierarchy of Revenue Needs. Level 4: How to Close.
Gamification 61
61 
Mastering over competitors with back office outsourcing services
Back Office Centers
DECEMBER 14, 2023
For businesses wishing to grow without making significant investments, business process outsourcing is a practical and cost-effective option. An experienced partner may make a big difference in the success of your outsourcing project by providing best practices, insights, and knowledge of industry laws.
outsourcing 57
57 
Outsourcing Tech Support: Meeting the Challenges of Remote Work
Global Response
JANUARY 31, 2024
What’s more, outsourced IT teams can provide real-time security monitoring. Let’s look at a couple of case studies to see the benefits of outsourcing IT support in action. The business could focus more on its core operations, while the MSP took care of IT management and customer service.
outsourcing 62
62 
BPO Call Centers: 8 Features To Look For
Global Response
APRIL 17, 2023
In addition, many call centers have case studies on their website demonstrating experience and results with past clients—look for case studies that demonstrate experience with your industry and with your goals or needed services. What client references or case studies do they have to demonstrate their expertise?
Call Center 62
62 
WFM methodological facilitation
Merchants
JUNE 24, 2018
The post WFM methodological facilitation appeared first on Business Process Outsourcing Services | Merchants.
Taking performance to new heights
Merchants
NOVEMBER 27, 2018
The post Taking performance to new heights appeared first on Business Process Outsourcing Services | Merchants. Supported by Merchants, the Academy empowers young people to reach their full potential through structured high-performance sport.
BPO call center
Global Response
FEBRUARY 13, 2022
In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.
Call Center 62
62 
Digital banking entrants wary of losing the human connection
Merchants
JUNE 4, 2019
The post Digital banking entrants wary of losing the human connection appeared first on Business Process Outsourcing Services | Merchants. Beyond digital interfaces, financial institutions should balance automation with the human touch to decrease the gap in emotional engagement – and contact centres do just that.
Banking 40
40 
Customer Service Outsourcing – Is It Right For Your Organization?
Global Response
JANUARY 9, 2023
In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?
outsourcing 62
62 
Call Center Training: Empowering Agents for Success
Vistio
FEBRUARY 5, 2024
Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands. Explore our ServiceSim page to learn more, check out our case studies to see how ServiceSim has benefited other organizations, or contact us for a personalized demo.
Call Center 52
52 
5 Reasons Not to Outsource Your Customer Service
Solvvy
OCTOBER 17, 2019
With in-house customer support agents , the cost of each answered query can range from $15 to $100 , based on one company’s case study. .
outsourcing 48
48 Gamification: Your Key to Balancing Compliance and Debt Collections
Noble Systems
JULY 30, 2019
If you want to learn more about how this BPO used Noble Gamification to significantly improve engagement, productivity, and coaching, check out the full case study. It may seem subjective, but the results speak for themselves: 25% improvement in first time payment (per agent, per week). 61% boost in call scores.
Gamification 53
53 
How to Evaluate and Choose a Help Desk Service Provider
Global Response
DECEMBER 21, 2023
One of the best ways to evaluate quality is to look at their service level metrics from previous or current clients, as well as case studies and testimonials. You can ask industry peers for recommendations, look at online reviews and testimonials, read case studies or ask some of their previous clients for reviews (if possible).
outsourcing 62
62 
4 Contact Center Reports to Kick off 2019
Fonolo
FEBRUARY 13, 2019
Consider how it can help improve current customer service capabilities and provide more options for quickly rightsizing operations to adjust to business demand.”. The pros and cons of Business Process Outsourcing is always a hot topic. Successful Case Studies. We talk about: The Role of Workforce Management.
What is a BPO call center and what does it do?
NobelBiz
JUNE 17, 2024
A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing. What is a BPO Call Center ?
Call Center 52
52 
What Is Unified Customer Experience Management (CXM)?
NobelBiz
MARCH 12, 2024
Read Case Study Watch video Case Study: Leading Edge Connections: Empowering Growth with Enhanced Interactions and Analytics Industry : Business Process Outsourcing (BPOs) / Outsourcing Company : Leading Edge Connections Number of Employees : 500+ Product Used : NobelBiz Omni+ Background : Leading Edge Connections, LLC.,
Nearshore Outsourcing: When Does It Make Sense?
Global Response
APRIL 27, 2023
For that matter, most of the benefits are also realized by partnering with the provider as well.
outsourcing 62
62 
The Impact of Help Desk Outsourcing on Customer Satisfaction
Global Response
DECEMBER 21, 2023
Reviews, testimonials, case studies, and other published results should demonstrate the ability to deliver on their promises and make measurable impact. Look for solid reviews and testimonials. The results your potential provider has delivered for previous clients should be able to speak for themselves. Expertise and experience.
outsourcing 62
62 
Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value
Hodusoft
MARCH 13, 2024
As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services. To gain tangible insights, request references and case studies from other financial institutions that have utilized their services.
Your Guide to Navigating the World of Customer Service Outsourcing
Global Response
DECEMBER 21, 2023
Look for reviews, testimonials, case studies, or other signs that your provider can actually deliver the results they’re promising. Your provider should have significant experience in the customer service industry, as well as expertise in your industry and with your audience. Communication.
outsourcing 62
62 
Let's personalize your content