CCNG

AUGUST 28, 2024

According to a study by Grand View Research, the global call center AI market is expected to reach USD 7.08 This forecast highlights the growing reliance on AI and automation to improve customer experiences and operational efficiency in call centers worldwide, making them essential drivers of business growth. from 2022 to 2030.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

CCNG

JULY 3, 2024

Business leaders realize their organization’s success depends largely on agile, scalable, and resilient operations. As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing.

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

CCNG

FEBRUARY 1, 2023

For example, one of our clients that is known as a good employer had exhausted the job market for contact center associates in their community. It opened an untapped market of candidates who they had already vetted and who were already familiar with their product lines. This approach proved successful.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

CCNG

MAY 11, 2022

Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). The tight labor market has many workers rethinking their options and potential career paths.

Call Center 195

Call Center outsourcing Agent burnout Business Process Outsourcing 195