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Transforming Customer Experience with Contact Center Automation

CCNG

According to a study by Grand View Research, the global call center AI market is expected to reach USD 7.08 This forecast highlights the growing reliance on AI and automation to improve customer experiences and operational efficiency in call centers worldwide, making them essential drivers of business growth. from 2022 to 2030.

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Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

According to a PWC study, 80% of US consumers regard “speed, convenience, knowledgeable help, and friendly service as the most important elements of a positive customer experience.” For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.

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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.