Delivering a great customer experience during open enrollment
Talkdesk
SEPTEMBER 8, 2020
During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78 million calls related to healthcare coverage to its contact center. In addition, a number of Talkdesk’s healthcare customers typically double their contact center workforce to meet the surge in calls.
Let's personalize your content