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This leads to reliable operations and consistent customer experience management. Increases Engagement: Automation enables faster response times, personalized interactions, and 24/7 availability through self-service options such as chatbots and interactive voice response (IVR) systems.
You know it’s the abbreviation for BusinessProcessOutsourcing. The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Use real-time dashboards to monitor agent performance, channel activity, and customer satisfaction.
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