DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
Select VoiceCom Blog
JUNE 4, 2020
After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line. The good news is, cloud contact center technologies can make […].
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CSM Magazine
JUNE 14, 2022
Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs).
Spearline
JUNE 2, 2022
Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.
Serenova
APRIL 7, 2020
Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. One of the best ways to assess a cloud solution’s impact is by analyzing reports and critical performance metrics.
CSM Magazine
OCTOBER 6, 2021
a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloud CCaaS platform with conversational AI. Avaya today announced that transcosmos inc.,
Talkdesk
SEPTEMBER 8, 2020
Ensure compliance, reliability and security “It’s healthcare, so there is no margin for error,” explained Elias Farah, chief executive officer, MEDFAR on why he relies on a cloud-based contact center during the recent CCW healthcare roundtable discussion.
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