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Janeen Ansell is the Operations Manager at TeleDirect , a leader in businessprocessoutsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. One common mistake I see from call centers that I have consulted with over the last year is…”. Janeen Ansell. Tele_Direct. csITsupport.
This includes fully integrated agent desktop, mobile agent, workforce management, qualitymanagement and call recording. The CXTalent BPO partner program is a hands-on consultative service that evaluates staffing needs and pairs companies with vetted businessprocessoutsourcing (BPO) partners that best meet their requirements.
Today, that solution unifies everything from customer engagement to qualitymanagement to analytics. Customers who need accelerated support turnaround, anywhere/anytime access and more customized technical consulting have a choice of tiered support plans that match their needs. Serenova’s roots are in the contact center.
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