Serenova

APRIL 7, 2020

With COVID-19 continuing to spread and wreak havoc across the globe, we’ve been busy working with our existing and new customers to help them manage the unprecedented—and unexpected—effects. A Fully Supported WFH Solution Live in Just Two Hours. This can be tough for contact center managers to do on their own, though.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

TechSee

FEBRUARY 27, 2018

Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers. These Business Process Services, or BPS, benefits stretch beyond the usual techniques of offshore labor and technology automation.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

Talkdesk

NOVEMBER 25, 2020

Choose a cloud-native contact center technology For effortless seasonal scaling, businesses need a contact center solution that is easy to use and requires minimum training, resulting in fast adoption. Talkdesk CX Cloud™ is the first end-to-end solution for delivering a great customer experience (CX).

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

TeleDirect

MARCH 12, 2018

One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). Making the switch to an outsourced provider for your call center platform can be daunting. So what’s their secret to success? Communication. Outbound communication.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

CSM Magazine

SEPTEMBER 29, 2022

Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. There’s little doubt cloud-based contact center solutions are becoming the preferred model, replacing on-premises contact center infrastructure.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Contact center software 52

Contact center software contact center solutions Business Process Outsourcing Contact Center 52

Call Experts

SEPTEMBER 23, 2021

Charlotte, NC – Digital.com, a leading independent review website for small business online tools, products, and services, has announced Call Experts among the best BPO ( business process outsourcing ) services in Charlotte for 2021. For more information, visit www.callexperts.com or call 800-374-0911.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing contact center solutions Healthcare 52

TeleDirect

AUGUST 25, 2022

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.

Call Center 62

Call Center virtual call center outsourcing Business Process Outsourcing 62

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

DMG Consulting

APRIL 4, 2017

While on-premises applications are not going away, the benefits of the cloud-based delivery model are so compelling that a company needs a good reason to justify keeping its contact center solutions in-house. 2016: A Breakthrough Year for Cloud-Based Solutions. Service Providers are Developing Cloud-Based Solutions.

Contact Center 59

Contact Center contact center solutions Business Process Outsourcing Enterprise 59

Expivia

FEBRUARY 15, 2024

The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. Mastering AI for Enhanced Customer Interactions AI’s impact on contact center BPOs extends beyond operational efficiency.

Contact Center 52

Contact Center Business Process Outsourcing outsourcing Technology 52

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Hodusoft

NOVEMBER 22, 2023

Therefore, it is vital to understand that customer service agents play an important role in increasing the ROI of a business. They must be provided with efficient tools for managing their jobs easily and effectively. One such tool is omnichannel contact center software.

Contact center software 52

Contact center software Contact Center contact center solutions outsourcing 52

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

TeleDirect

JULY 1, 2021

But first, it helps to determine the key differences between the two main types of call center platforms: the inbound and outbound call centers, respectively. Important Differences: Inbound vs Outbound Call Center Services. You need contact center solutions, but aren’t sure which one suits your needs.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Fonolo

FEBRUARY 13, 2019

This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages! About: The author surveyed 216 contact center professionals and released this report in July of 2018. The pros and cons of Business Process Outsourcing is always a hot topic.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NobelBiz

JUNE 17, 2024

What is a BPO Call Center ? A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing.

Call Center 52

Call Center outsourcing Telemarketing Technical Support 52

Global Response

JUNE 13, 2023

If you’ve ever had an outsourcing partnership go “off the rails”—or you’re afraid of that happening—then you might be wondering how to maintain more control when outsourcing. Control tends to be especially important when it comes to outsourced call centers. Managing quality starts from the beginning of your partnership.

outsourcing 62

outsourcing Call Center Metrics Service level 62

ROI CX Solutions

DECEMBER 5, 2024

When done correctly, outsourcing call centers is a strategic move for customer satisfaction and revenue. Outsourcing challenges: Businesses should be aware of and proactively prevent challenges like maintaining quality control, managing communication gaps, investing in training, and mitigating potential cultural misalignments.

outsourcing 52

outsourcing Call Center Technical Support B2B 52