NICE inContact

OCTOBER 29, 2019

Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. Voice and screen captures of interactions with CXone Quality Management are effective coaching tools—in fact, agent utilization has risen by 20 percent!

contact center solutions 48

contact center solutions Contact Center Abandon rate Business Process Outsourcing 48

Talkdesk

NOVEMBER 25, 2020

Choose a cloud-native contact center technology For effortless seasonal scaling, businesses need a contact center solution that is easy to use and requires minimum training, resulting in fast adoption. Talkdesk CX Cloud™ is the first end-to-end solution for delivering a great customer experience (CX).

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Serenova

JANUARY 7, 2020

So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. There’s little doubt cloud-based contact center solutions are becoming the preferred model, replacing on-premises contact center infrastructure.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64