COPC

DECEMBER 23, 2022

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. Below we address specific ways to ensure your culture, strategy and behaviors link employee engagement to your organization’s overall success. .

Employee engagement 86

Employee engagement Coaching Business Process Outsourcing Feedback 86

COPC

SEPTEMBER 26, 2022

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.

Employee engagement 52

Employee engagement Business Process Outsourcing Benchmark Contact Center 52

Ansafone

OCTOBER 18, 2022

Equipping a business with the best tools and implementing strategies that work can make all the difference. From strong support teams to streamlined communication channels, there are pillars in which a contact center can balance to ensure their business partners are delivering the best services possible.

Contact Center 62

Contact Center Telemarketing Business Process Outsourcing outsourcing 62

Transparent BPO

DECEMBER 17, 2019

Transparent BPO is celebrating our tenth year in business. We’ve grown considerably as a company during that time — from one contact center to three and from 30 employees at the start to now more than 1,000, with prospects for significantly-higher growth. But we aren’t done yet. That’s not all.

outsourcing 90

outsourcing Business Process Outsourcing Contact Center Technical Support 90

Taylor Reach Group

NOVEMBER 21, 2019

Record low unemployment has created new emphasis on employee retention in contact center operations throughout Canada and the United States. The Taylor Reach Group (TRG) is often asked by clients to create action plans to increase employee retention in these challenging times. By Peg Ayers.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Taylor Reach Group

JANUARY 18, 2019

an industry-leading Customer Experience (CX) and Contact Center consulting firm, is starting 2019 on a continued upward trajectory, adding Senior Consultant Patricia Ballantyne to its team of contact center operational experts. The Taylor Reach Group, Inc., We’re Thrilled to have Patricia on board.

Consulting 64

Consulting Consulting Customer Experience Business Process Outsourcing 64