Business Process Outsourcing Contact Center Quality management 
Talkdesk
NOVEMBER 25, 2020
To meet the demand, businesses will need to scale their technology and their people. Here are three tips on how to scale your contact center for the seasonal rush. This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording. But how can they do it?
MiaRec
JULY 1, 2024
Are you looking to partner with a new Contact Center AI solution partner to reduce costs while maximizing efficiency to increase your profit margins? According to a 2023 Deloitte study , 83% of BPOs are looking to cut costs and 82% are trying to standardize processes to become more efficient. If so, you are not alone.
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Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Others may baulk at the inordinate amount of time or effort to manage the process as well. Janeen Ansell. Tele_Direct.
Serenova
JANUARY 7, 2020
So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. Without question, our cloud-based solutions help drive growth for contact centers. Serenova’s roots are in the contact center.
NICE inContact
OCTOBER 29, 2019
But like many companies that transition their operation from call center to contact center as they grow, Radisson realized there was a definite disconnect: it was using an out-of-date, on-premises Avaya system to manage its global network of contact centers and BPOs. million calls and 1.5
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