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These technologies work in tandem to help contact centers automate various tasks, such as call scheduling, call routing, answering FAQs, integrating Customer Relationship Management (CRM) systems, gathering customer data in real-time, and more.
You know it’s the abbreviation for BusinessProcessOutsourcing. Use real-time dashboards to monitor agent performance, channel activity, and customer satisfaction. Use AI-driven sentiment analysis to gauge customeremotions in real-time across channels. Apart from that what else?
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