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This technology enables real-time understanding of customeremotions during interactions. Call centers can tailor responses dynamically by deciphering sentiment, enhancing customer experiences, and fostering empathy.
You know it’s the abbreviation for BusinessProcessOutsourcing. Use real-time dashboards to monitor agent performance, channel activity, and customer satisfaction. Use AI-driven sentiment analysis to gauge customeremotions in real-time across channels. Apart from that what else?
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