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Understanding The Intricacies of Contact Center Automation Contact center automation involves automating and optimizing customer service through the strategic use of technologies like Artificial Intelligence (AI), InteractiveVoiceResponse (IVR) systems, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA) etc.
You know it’s the abbreviation for BusinessProcessOutsourcing. Use real-time dashboards to monitor agent performance, channel activity, and customer satisfaction. Use AI-driven sentiment analysis to gauge customeremotions in real-time across channels. Apart from that what else?
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