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4 Measurements of CX Success in the Outsourced Contact Center

Callminer

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%.

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Our Favorite Customer Support Reads and Listens of 2021

Nicereply

We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting. At some point, the inquiries from customers can be too much to handle internally. So for many companies, outsourcing is the best next move. Thank you for joining us for the ride in 2021!

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IdeasUnlimited Wins Prestigious Clutch Awards!

IdeasUnlimited

Our dedication to excellence, attention to detail, and commitment to customer service are why we have been recognized by Clutch. IdeasUnlimited specializes in Business Process Outsourcing (BPO) and call center services, which are key parts of modern business strategies. What Does IdeasUnlimited Do?

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Another Step Towards Success: Honored to Receive Clutch Champions Award

IdeasUnlimited

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. Clients can trust IdeasUnlimited to go beyond industry standards, consistently delivering services that exceed expectations.

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How to Evaluate and Choose a Help Desk Service Provider

Global Response

Similarly, get uptime guarantees in writing to ensure that your customers are covered without major delays or outages in service availability. Finally, ensure that your provider has the ability to protect your customer’s data and comply with any relevant industry standards. 7) Evaluate security and compliance.

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Choosing back office outsourcing service? Things to consider

Back Office Centers

Considerations for Selecting a back office outsourcing service Provider Effective back office operations are critical to the effective functioning of any firm. Services like bookkeeping, payroll, data entry, customer support, and more may fall under this category. What Are the Benefits of Outsourcing Back office Functions?

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5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

Not only do these act as a go-to FAQ center for questions about accounts and billing, but they also help to build customer knowledge about how to use the product, perform common actions, and troubleshoot errors.