Remove Business Process Outsourcing Remove Customer Support Remove Telemarketing
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Outsourcing Customer Support to the Philippines: Guide, Trends, and Facts

Select VoiceCom Blog

Partnering with a business process outsourcing (BPO) agency can be one of the best investments you can make. Other than cutting down on your overhead costs, it allows you to focus on your core competencies and ensures business continuity.

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When Outsourcing Call Centers, Consider Agents With Telemarketing Experience – Part 2

Anexa BPO

In part one of this blog, we spoke at length about the unique roles of telemarketing agents and customer support representatives. Telemarketing Experience Benefits Your Call Center. . Communication is key with any customer-facing position – and telemarketers are masters at fluid, positive communication.

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Difference Between Call Center and BPO That Makes the Difference

OctopusTech

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. On the contrary, BPO services mainly handle front office (including customer management services such as telemarketing, customer support, sales, market research, technical support, etc.)

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15 Best Live Chat Outsourcing Companies in India 2024

OctopusTech

With years of experience at the highest level of the industry, they can help your customers with a variety of questions in real-time, make product decisions, and troubleshoot technical problems. Westshorebpo Pvt Ltd Another live chat outsourcing firm with headquarters in India is Westshore BPO Pvt Ltd.

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BPO – Outsourcing Companies Improve Efficiency, Increase Profits – Part One

Anexa BPO

Although there are many different ways that you can ensure the smooth and productive running of your business, BPO (Business Process Outsourcing) is a great way to fill in some of the areas where you may not be able to focus all of your valuable attention. Outsourcing these departments is wise for a multitude of reasons.

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BPO call center

Global Response

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO contact centers serve as an expanded call center for the modern customer experience.

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What Kinds of Services Does an Outsourcing Company Offer?

Anexa BPO

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Let’s talk about some of the areas for which a BPO company would offer outsourcing services….