Uniphore

DECEMBER 20, 2021

Target the root cause of turnover in outsourced service centers with technology that empowers. Employee turnover is a major pain point for business process outsourcers, with attrition rates often at 30% or higher. At the same time, BPO employees are needed now more than ever.

Customer Service 52

Customer Service Business Process Outsourcing outsourcing Coaching 52

Merchants

SEPTEMBER 26, 2018

We know a great customer experience is shown to grow loyalty, revenue and employee engagement. The post Top 5 contact centre trends in 2018 and beyond appeared first on Business Process Outsourcing Services | Merchants.

Business Process Outsourcing 45

Business Process Outsourcing outsourcing Employee engagement Analytics 45

Ansafone

OCTOBER 18, 2022

Businesses truly benefit from great customer satisfaction. Business Process Outsourcing. There is no better time to boost employee engagement than now! A contact center knows how to adapt to the needs of a business, while treating customers the right way. Outbound Call Center Services.

Contact Center 62

Contact Center Telemarketing Business Process Outsourcing outsourcing 62

CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since then, its business process outsourcing operations have grown rapidly to a workforce of over 3,000 employees.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Education Government 52

Anexa BPO

JULY 4, 2022

Sophisticated VoE programs are much more than just a simple employee survey. They typically contain multiple streams across the employee life cycle. This is where an accredited BPO / outsourcing company can support the kind of evolution necessary to build your VoE platform. But there’s more.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Surveys Customer centricity 52

TeleDirect

OCTOBER 20, 2021

Thanks to our business process outsourcing (BPO) expertise for call center platforms , TeleDirect’s WFH systems keep our employees engaged and always in the loop, which results in exceptional customer service metrics.

Call Center 48

Call Center Business Process Outsourcing outsourcing Employee engagement 48

Anexa BPO

NOVEMBER 6, 2022

Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others. A topic that received wide attention at the conference was contact center solutions, along with the automation of tasks and internal processes as they apply to workers and their day-to-day.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

CSM Magazine

JUNE 14, 2022

Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs).

Cloud contact 59

Cloud contact Banking Business Process Outsourcing Employee engagement 59

Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. Speak with both current and former clients. And limit your visits to the website(s) you intend to utilise. Decide what to do.

outsourcing 81

outsourcing Call Center Business Process Outsourcing Contact Center 81

Anexa BPO

DECEMBER 9, 2022

BPO outsourcing companies can become an organization’s strongest ally at a time when resources are required to redesign workflow in order to improve employee engagement. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Customer centricity Employee engagement 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. Root causes analysis may involve investigating underperforming agents, inefficient processes, or technology issues. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

MARCH 21, 2024

Navigate with HoduSoft BPO or business process outsourcing is a dynamic world where businesses find efficient solutions beyond their walls. BPO or Business Process Outsourcing often involves delegating specific business tasks to third-party providers, allowing companies to concentrate on their core competencies.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response outsourcing 52

Taylor Reach Group

NOVEMBER 21, 2019

The Taylor Reach Group (TRG) is often asked by clients to create action plans to increase employee retention in these challenging times. TRG helps clients optimize their contact center operations through focus on four pillars: people, process, technology and methodology.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

Noble Systems

JULY 30, 2019

But with the right strategy, you can unlock new levels of transparency, employee engagement, and compliance in your organization. One BPO deployed Noble Gamification with the goal of increasing employee engagement to improve both compliance scores and agent productivity.

Gamification 53

Gamification Automotive Coaching Morale 53

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Expect BPOs to invest more in employee engagement and amenities. Was it more of the same?

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Transparent BPO

APRIL 4, 2023

April 4 2023 Businesses need an internal plan or, at the least, sufficiently prepared partners with the technology and know-how to ensure proper connectivity and the ability to engage their employees. The Continued rise of the remote workforce has created an interesting issue to tackle for employers.

Technology 62

Technology Business Process Outsourcing Employee engagement outsourcing 62