Business Process Outsourcing Employee engagement Virtual Agent 
Xaqt
JUNE 1, 2020
The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.
Hodusoft
OCTOBER 19, 2023
10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. million in 2022 to US$34, 570.73
Expert insights. Personalized for you.
52 
Let's personalize your content