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When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. .” ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.
When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. .” ” Visit the 2024 AI in Customer Service Survey at Acquire BPO’s website for the complete survey results.
In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technicalsupport, providing payment or billing support, or giving general information.
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