HGS

NOVEMBER 19, 2014

The outcome of this exercise will identify what you do well and the things that you need to work on (dissatisfiers) to improve the customer experience. Once you identify these dissatisfiers, only then can you understand whether the focus of your improvement efforts should be people, processes, and/or technology. LEAVE A COMMENT.

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Merchants

AUGUST 24, 2020

The post Quality Management should not be seen as a tick box exercise, but rather as a CX value driver appeared first on Business Process Outsourcing Services | Merchants CX SA.

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Outsource Consultants

FEBRUARY 26, 2025

Call center outsourcing can transform your business operations. At Outsource Consultants, we’ve seen companies thrive by leveraging external call center expertise. This post will help you determine if outsourcing is the right move for your organization. What Is Call Center Outsourcing?

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TeleDirect

JUNE 2, 2021

Same goes for birthday parties at the office, team-building exercises, and a thousand other things. No matter what type of work schedule you’re looking at, TeleDirect’s business process outsourcing (BPO) platform assists your business or non-profit with everything from inbound & outbound services to lead response management and much more.

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Blueship Call Center

JANUARY 5, 2023

Companies throughout the world use outsourcing for customer service. Although Outsourcing Services is an appealing option, many companies struggle to do it properly. Before beginning to Outsource Customer Service , research is crucial. What Customer Service Outsourcing Is and Why Your Business Should Think About It.

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Outsource Consultants

SEPTEMBER 5, 2024

The Importance of Addressing Rate Increases with BPO Partners Rate increases are an unfortunate reality of doing business. When dealing with Business Process Outsourcing (BPO) partners, it’s crucial to approach these adjustments with care. Get ready for some straight talk and actionable solutions.

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Anexa BPO

MARCH 18, 2022

Additionally, the adoption of automation technology was expected to take the business world by storm, but it has been uneven across various industries, which has factored into its failure to produce workforce reduction. What’s the takeaway?

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