Callminer

JULY 22, 2018

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%. 2) Agent Turnover.

outsourcing 186

outsourcing Contact Center Business Process Outsourcing industry standards 186

Zingtree

AUGUST 6, 2018

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. Service Level. As any contact center manager knows, service level is a metric composed of a pair of numbers: a percentage value and a time value in seconds.

Call Center 58

Call Center Scripts Business Process Outsourcing outsourcing 58

Real Blue Sky

MARCH 6, 2023

If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process. Complies with your required industry standards.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

Global Response

DECEMBER 21, 2023

As a result, more and more companies are turning to outsourcing to manage their help desk service. But in order to reap the benefits outsourcing can provide, you have to be able to effectively evaluate and choose the right help desk service provider. Is help desk outsourcing worth it? And doing so is a great idea.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

Real Blue Sky

MARCH 6, 2023

If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process. Complies with your required industry standards.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

If your procurement and vendor management functions are not well equipped to support both the initial outsourcing and ongoing management of an OSP, we highly recommend finding a business partner to help navigate this process. Complies with your required industry standards.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Talkdesk

OCTOBER 3, 2016

If you want to know which Business Process Outsourcer (BPO) partner is right for you, put a priority on doing your due diligence. Can you see real-time reports on your customer service level, number of calls in queue, etc.? This is why cloud-based call center software is quickly becoming an industry standard.

call center software 41

call center software outsourcing Call Center Business Process Outsourcing 41